Refund policy
RETURN POLICY
We accept returns within 15 days of delivery. Please review the conditions below before initiating a return:
Unopened Products
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Must be in perfect, resaleable condition
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Eligible for a refund minus a 10% per item restocking fee
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Refunds are processed once the return is received and inspected
Opened Products
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Eligible for store credit only
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Store credit will reflect the product cost minus 25% of the purchase price
Not Sure if a Product is Right for You?
We want you to feel completely confident before investing in a full-size product. Here are three easy ways to find your perfect match:
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Take Our Skin Quiz →
Get instant, tailored recommendations based on your skin type, concerns, and goals. -
Reach Out for Personalized Guidance
Email us at hello@linnebotanicals.com. and our team will curate a routine just for you. -
Try Before You Commit
Many of our products are available as deluxe minis or discovery sets, so you can test texture, scent, and performance before purchasing a full size.
How to Start a Return
Email hello@linnebotanicals.com. within 15 days of receiving your order. Items sent back without prior authorization will not be accepted.
Shipping Your Return
Please securely wrap your items and ship via FedEx, UPS, or USPS. LINNÉ is not responsible for returns lost or damaged in transit. Be sure to include your name, address, phone number, email address, and order number inside the package. Shipping fees are not covered.
Damages and Issues
Inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
Refunds & Store Credit
Once your return is received and inspected, we will confirm whether a refund or store credit has been approved. If more than 15 business days pass after approval and you haven’t received your credit or refund, please contact us at hello@linnebotanicals.com.
